Refunds / Exchange Policy

We charge a 25% restocking fee on any items returned for exchange or refund. 

Order Cancellation: Orders cannot be cancelled once placed. If any attempt is made to cancel before delivery, we are unable to provide refunds as the order has already been shipped and courier fees have been paid.

Delivery: Orders marked as "delivered" are treated as delivered. We take no responsibility for parcels that are not collected, lost, stolen, or delivered to an incorrect address provided by the customer. 

Return Eligibility: Photo evidence and a clear explanation of dissatisfaction must be submitted within 7 days of receiving your product. All items must be unused and in original condition. Customers are responsible for return shipping costs. 

Custom Products: All items are custom made and may vary slightly. Only defective items are eligible for refund or exchange. Items that have been tampered with will not be considered for refund or exchange. 

Processing Time: As a small family business, our refund/exchange process may take several weeks while we review details and payments. We appreciate your patience and value your feedback and individual experience. 

Policy Priority: This policy overrides any contradictory information elsewhere on the site, including autogenerated platform text, third-party content, or payment-provider information. By purchasing from us, you agree to abide by this policy.